Hello, I'm Wes, and I'll be assisting you today.
The error message is a paper jam error message.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.
To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.
Then plug the printer power back in try to print.
If it is just being used for the first time, there is a lot of packing material and tape that locks the system.
I'll get the getting started link for you to show you where the tape is to remove.
Would you be able to tell me which section in this document you are having difficulty:
Sorry. I'm not available via phone at the moment.
Have you following these steps:
Ok. I will open the question so other experts can help.
there are a couple of easy possibilities for that printer if this is the original install
1. You still have some packing material around the print head and it cant move.
2. There is no paper loaded, once you put the cartridges in it wants to print a test sheet. If there is no paper loaded it cant print it and it will flag an error.