Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What computer is your printer hooked up to? Windows PC, or Apple computer?
Is it directly connected with a USB cable, or is it on a networked connection (wired, or wireless) ?
Can your printer currently, as of now, do a photocopy OK? please try photocopying just one sheet, and let me know the result.