Hello, I'm Wes, and I'll be assisting you today.
There are a couple of reasons why the ink cartridges are not detected.
Let's start by removing the new ink cartridges, then close the covers and turn the printer off.
Turn the printer back on again and wait for it to ask for the new ink cartridges.
Before you insert the new ones, clean the metal contacts on the ink cartridge using a paper towel
Use a cotton swab to clean the metal contacts inside of the cartridge holder as well.
Then insert the new ink cartridges.
Let me know if you need additional help so I can assist further.Also, please rate my answer based on your satisfaction.Thank you.
Did that solve the issue?