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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have hl-2170w printer but windows 10 is not reckongizing or

Customer Question

have hl-2170w printer but windows 10 is not reckongizing or not finding it. I have uninstalled the driver and software per your website and then reinstalled. the printer can be seen on "printer and devices" it is like it is not connected to the networked. Tried add printer wizard, still no success.....Help!!
Submitted: 4 months ago.
Category: Printers
Expert:  Md. Sadique replied 4 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

How are you trying to connect the printer to your computer?

wirelessly/USB cable