Hi there! My name is ***** ***** I'd love to help you get your printer working. Printers can be so tricky. :)
I did some research on your error for the model you have and found two links I think you will find helpful. They walk you through the process of cleaning and resetting the printer. If you are sure you don't have a paper jam, just skip all that stuff and go to where it tells you how to reset things. If ANYTHING on those links doesn't make sense, please don't hesitate to ask for some more help and I'll give you assistance.
(You prob want to start with the section "Solution two: Reset the printer, check the print settings, and print a cleaning page")
This tells you how to clean the printer if you need to:
If that gives you the info you need to get printing, great! I would really appreciate a rating if so. Otherwise, just let me know you need more help and I will keep working with you to get your problem solved.
Hey Mary, this might help: http://support.hp.com/us-en/document/c02206103
I meant to paste that link in my last reply to you. Instead I managed to paste the same link twice. :)