Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer.
Let me know the make and model of the printer?
how is it connected usb or wifi?
Please check and make sure its wireless and not connected on usb or else troubleshooting will be entirely different.
Step1. unplug the router power and let it sit for 2 mins power it back on and wait another 2 misn to let the router boot up.step2. Unplug the printer power and follow the same steps as you followed with the router.The printer must be good to print, let me know if the problem persists.
what operating system is on the computer?
When connecting your Mac to a wireless network, one of the first things you’ll want to do is make sure that the AirPort icon is enabled in your Menu bar.
Select the Apple Button (very upper left corner of your screen) and choose System Preferences… from the drop-down list. From there, select Network.
Select you AirPort entry, and click the Configure… button.
Make sure the Airport tab is selected from the top menu, and then place a check in the box labelled Show AirPort status in menu bar.
Click the AirPort icon in your menu bar, and you should be presented with a list of visible wireless networks. Select the network you want to join.
If the network requires a password, you’ll be prompted to enter it now. If it doesn’t, you should automatically connect.
When you’re connected, the AirPort icon will change from a ‘light grey’ color to a solid black. The number of solid black lines indicates the signal strength (more black bars = stronger signal). That’s it!
Not a problem you may follow the steps given below to remove the printer driver and after removal reboot the computer and then we can reinstall it back selecting wifi.
1. Click the "Finder" icon on your screen's dock, and click the "Macintosh HD" icon located under the Devices section in the Finder's sidebar.
2. Double-click the "Library" icon to open the folder, and double-click the "Printers" folder.
3. Locate the printer's folder you wish to delete in the window, and drag the folder to the Trash icon on the screen's dock. Alternatively, click the folder you wish to delete, click "File" at the top of the screen and select "Move to Trash" from the drop-down menu.
4. Click "Finder" at the top of the screen, and select "Empty Trash" from the drop-down menu to remove the files from your hard drive. Click "Empty Trash" on the dialog box to confirm the action. Click "Secure Empty Trash" from the drop-down list to permanently delete the files.
No problem follow these steps carefully one by one.
Click Home/Setup button on your printer. Select Network/Wireless. Choose WLAN setup / WIFI setup. It will search for available accesspoints.
Select your Accesspoint (wireless name) from the list and it will ask for wireless password (network key). Enter the correct password, and it will say connected to accesspoint.
Make sure that you are entering the correct password, because it is case sensitive. If all are correct, it will say connected to accesspoint.
Then, follow the instructions below on your computer.
Choose System Preferences from the Apple menu.Choose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & scan window, along with a + sign) button. Then, choose Reset Printing System.If no printers are currently added, hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & scan window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Note : Make sure that you are resetting the printing system before adding the printer.
select delete printer.
Download it from the direct link and install it.
just double click on it and follow the onscreen instructions to install the printer
during installation did you select the wireless option.
not a problem after the installation is over try
yes i am.
that all and it should be good to print now.
if the printer is not in the list that means its not installed.
sorry about the delay. Yes we can continue in the morning and try the + sign to add the printer.
You can shut down the system we can continue tomorrow.
I will open the question to other experts review and input as it will be late for me to get back and you dont have to wait for me.
Hello. My name is ***** ***** I can help you solve your problem.