Hi there and welcome Lilian
Can you follow the steps please in the video on my link below to remove go through the procedure to remove the paper jam from all areas
If you still cannot reach it, use needle nose pliers or tweezers to allow you access to the paper.
Let me know please how you go.
Perfect! that's why I provided the film as it shows all possible places for the jam
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit
Hi, just checking in. How did things turn out?