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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16515
Experience:  HNC Computing; Large format and multifunction printer expert
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Phaser 3635mfp is jamming every second page at the feeder,

Customer Question

phaser 3635mfp is jamming every second page at the feeder
JA: How long has this been going on?
Customer: about 2 weeks
JA: What troubleshooting have you tried?
Customer: I purchased and installed DADF Feed Separation Kit
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi there,

Approximately how old is the machine?

Approximately how many pages has the machine printed?

When was the machine last serviced?

Does the problem occur when printing from just one particular tray, or when printing from all trays?

Expert:  Electronics Pete replied 8 months ago.

Hi, just checking in on your question, do you need any further assistance?

Expert:  Electronics Pete replied 8 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.