Hi there and welcome
Are you on a windows or mac computer?
Has it printed from this computer before?
And how are you trying to connect to it? Via wireless or a USB cable?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect