Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Download and install the toolbox from this page
O nce installed, start the canon toolbox and attempt to scan from the toolbox.. Will it let you scan that way or do you get an error?
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
When you open and run the toolbox..
And then use the t oolbox to try to scan, if it isnt working it should give an error.. What error does it give?
It may be best if you and I connect via a secure remote connection, so I can work on this issue directly and try to repair it for you.
Im sending that offer now, its a guaranteed offer meaning if I cant solve the issue then you will be entitled to a full refund.
Once that offer is clicked and accepted I will send the connection steps.