Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** problem can be caused due to a hardware fault. Please open the printer cover and then power off an on the printer, let me know if the cartridges move back and forth or not ?
OK, now turn off the printer. Try to slide the cartridges with your hand and let me know if you can do that or not ?
Now, keep the cartridges at center and then power on the printer, let me know what happens.
Do you mean the cartridges do not move from center, when you power on the printer ?
Are you sure that, you have cleared the paper jam completely ?
OK, follow the steps below to hard reset the printer and let me know.
Remove the power cord from the printer.
Wait for 10 mins.
Reconnect the power cord and check.
Thanks, ***** ***** a flash light and check inside the printer , specially on the cartridges' resting position for any obstructions.
Thanks, ***** ***** cartridges are still at the center ?
Please turn off the printer then push the cartridges to the resting position and then power on the printer. Let me know what happens.
Thanks, ***** ***** tried to open the back cover of the printer ?
Thanks for the response, I am taking so much time to reply you because I was just doing some research on this problem. As you have cleaned the jammed paper completely and as you can see that the cartridges do not move, the reason behind this problem can be only one thing and it is the sensor. Which I have confirmed from man other sources. Unfortunately, there is only one solution for this problem and it is the replacement of the sensor and as the part is not a user replaceable part , you have to send the printer to any repair shop. But, before that please make sure there is not a single bit of paper left on the cartridge path.