I'm sorry about the issue. Is there any error or message?
Do you see another model, such as MF6160dw?
Are you currently able to make a copy from the printer's glass or feeder (not printing from the computer)?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.