Hello. My name is ***** ***** I can help you solve your problem. I understand that you have recently upgraded your computer operating system. Because of this, it is now necessary to uninstall your printer software and reinstall new drivers for your hardware.
I can assist you with this. If it is not done properly, you will not get a clean installation. The computer will simply find the old software and reinstall it, causing the problem to persist. Afterwards, we can look for the enhanced printing setting, if it has not already been selected.