I'm sorry about the issue. Please click on the website below for instructions / illustrations on how to removing / replacing ink cartridges:
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If needed, please click on the website below for video instructions:
; Note: The video shows how to open the printer's cover and how to insert new ink cartridges. It does not show how to remove old ink cartridges, but you just push down the ink cartridge until it clicks, then pull it now in order to remove it. And to insert a new ink cartridge, insert it, then push it in and up until it snaps into place.
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