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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Trying to connect the MX922 wireless printer.

Customer Question

Trying to connect the MX922 wireless printer.
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Do you have an extra USB Cable around?

Customer: replied 11 months ago.
no. I thought I had a wireless printer.
Customer: replied 11 months ago.
I had it connected once before. I just don't remember how I did it. I have the same router.
Expert:  VanMagnus Systems replied 11 months ago.

OK, yes you do have a Wireless Printer. But, your printer also has the ability to acquire an IP address from the MAC.

Expert:  VanMagnus Systems replied 11 months ago.

Give me a moment..

Customer: replied 11 months ago.
No. I thought I was paying 26 dollars to do that. If that is not the case then just return the 26 and forget it.
Customer: replied 11 months ago.
Are you there??
Expert:  VanMagnus Systems replied 11 months ago.

You have the Drivers installed correct?

Expert:  VanMagnus Systems replied 11 months ago.

If so you then need to install the Installation Helper Tool.

Expert:  VanMagnus Systems replied 11 months ago.

Please note: That there is more than one way to install a printer on the MAC. You have Google, iCloud, CUPS Drivers and a few more.

Here is an installation PDF to assist you:

http://www.canon.ca/support_images/KB_Images/PIXMA_MX922/additl_MX922_Mac.pdf