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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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How do I get my printer connected to the network

Customer Question

how do I get my printer connected to the network
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank for choosing JA for your support needs. Happy to assist you with this issue. Please tell me the problem from the beginning. It would great help with resolving this issue.

Customer: replied 11 months ago.
I have had this printer for about one year. (HP Designjet T120). I have never had a problem until today when I am unable to print from my computer, iPad or iPhone. The printer has gone off my network. The only thing I can think of is that we had some pretty strong storms go through here this past Friday and we did have some brief power outages (Just for a few seconds). I had my computer turned off, but not the printer. Other than that, there is nothing more I can tell you.
Expert:  VanMagnus Systems replied 11 months ago.

Is the printer able to power on now?

Customer: replied 11 months ago.
It powers on fine. It shows up on my list of devices on my control panel, it just won't respond when I ask it to print
Expert:  VanMagnus Systems replied 11 months ago.

OK, you Operating System is Windows or MAC?

Customer: replied 11 months ago.
Windows
Expert:  VanMagnus Systems replied 11 months ago.

If you ask it to print a test page does it do so?

Customer: replied 11 months ago.
No
Expert:  VanMagnus Systems replied 11 months ago.

OK. Next question. When was the last Windows Update? And. what version of Windows are you using?

Customer: replied 11 months ago.
Last update about one year ago. Windows 7
Expert:  VanMagnus Systems replied 11 months ago.

OK, just trying to rule out the usual suspects. Lastly, when is your last restore point date?