Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Is this the first time that you have seen this error?
OK, give me a few moments Sir or Madam.
Sorry Sir or Madam, the request for Secure Connection came from JA and not I.
Now what is the closest Major City Nearest you in the USA?
Do you have Needle Nose Pliers and rubber gloves?
Sir or Madam, those other solicitations are from the JA System. Not I. Do you desire to fix this or not Sir or Madam?
Just so that you know. You opened another question on the System. That will "Bill" you if answered. You added that not JA. So I have asked C/S to close it, Sir or Madam.
Lastly Sir or Madam. Many folks who come here are not "Technically Proficient." So many do not have tools and things needed to effect a repair on their respective printers.
Which is why I had to ask you if you had the needed "Tools" to complete the job.