Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
You mentioned a secure remote connection, so Ive sent that offer to you.
Once accepted I can send you the connection steps and we can get started.. Otherwise if you reject that offer we will continue with written support alone.
T his link will be of interest to you then. http://ww2.justanswer.com/help/how-can-i-request-refund-0