Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
And would you like me to connect to your computer from here and work on the issue directly? If so, we can accomplish this via a secure remote connection. Ill send that offer now, once accepted I will send the connection steps.
Other wise, reject the offer and we can continue via written support alone.
Then lets start here, download the HP print and scan doctor from this page
Once downloaded, open and run the scan doctor and see if it can fix the issue.. If it gets an error or cant fix the issue, let me know!
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
When the scan doctor ran.. Did it have you download and install the newest full featured driver and utility package for the printer?
Also, is your computer connected directly to the printer via a USB cord, or are you using USB hub or a networked printer connection?
Ok, what program are you using to scan with specifically?
Aha.. Thats not always reliable on windows 10.
And probably why you are getting the error. Id suggest scanning from the windows scan and fax tool, and you wont get any further errors.
Or, install the HP scan and capture app for windows 10, and that may help the computer wake and accept the scan input when you use the scan button on the printer itself. You can get the windows 10 HP scan app here
Hello again, I havent heard back from you in a few days.
Did you still need help with this issue, or did my suggestion help fix the problem?