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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5056
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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CAN'T GET MY hp pRINTER pHOTOSMART 6520 TO PRINT. hOW DO YOU

Customer Question

cAN'T GET MY hp pRINTER pHOTOSMART 6520 TO PRINT.
hOW DO YOU DO IT??
WAYNE lAUFENBERG
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 7 months ago.
WINDOW 7 ???
Customer: replied 7 months ago.
iTS A PRINTER CALLED HP PHOTOSMART 6520
Customer: replied 7 months ago.
SOMETIHING MUST BE SHUT OFF?
Customer: replied 7 months ago.
nO TOO MUCH MONEY.
Customer: replied 7 months ago.
iT WILL NOT PRINT ANYTHING OFF THE COMPUTER --- BUT IT WILL SCAN AND COPY AS A STAND ALONE.
Customer: replied 7 months ago.
Customer: replied 7 months ago.
Customer- aRE YOU STILL THERE???
Customer: replied 7 months ago.
iNFO ON SCREEN SAYS i HAVE A mac.nO i HAVE wINDOWS
Expert:  Shefin replied 7 months ago.

Hi,

Please try the following.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Expert:  Shefin replied 7 months ago.

Hi,

Sorry for the inconvenience. The steps I have provided is for Mac.

May I know the version of Windows you are using? Is it Windows 7?

Thank you.

S H E F I N