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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Wont print in black---all new cartridges : 2 days : computer

Customer Question

wont print in black---all new cartridges
JA: How long has this been going on?
Customer: 2 days
JA: What troubleshooting have you tried?
Customer: computer alignment--print head alignment--removal & reinstall --un pluging
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  WesPCDr replied 5 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 5 months ago.

The primary issue with the printer not printing black is the print head.

Have you ran the "Clean Printhead" maintenance tool?

That will usually solve the problem. Sometimes you have to run the tool 3 or 4 times to get results.