How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10328
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a new printer/scanner/fax. I need the fax component

Customer Question

I have a new printer/scanner/fax. I need the fax component and both receiving and sending are fine. I called in the other day: my fax cuts in as soon as my phone rings. I have one phone line with 2 numbers. I thought the problem was corrected but I am still having trouble
Submitted: 10 months ago.
Category: Printers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if you have a problem with Distinctive Ring service and its configuration on the Samsung device.

That's how one-line-with-two-numbers usually works.

The Samsung device should be 'trained' or configured to recognize the 'fax number' ring tone, and not respond to the 'voice phone call number' ring tone. If it still is, then you either

A. called the fax number of the two numbers, or

B. called the voice phone number but your phone co. has messed up the configuration and rang with the fax number ringtone type instead.

Contacting your phone co. about it, after checking that your Samsung device's configuration to recognize Distinctive Ring tones is still in place, would be the right thing to do.

Customer: replied 10 months ago.
Thank you I will call the phone company. I did receive help from JustAnswer a few days ago and was told the fee I paid at that time would cover any issues I would have (with this situation) for 30 days
Customer: replied 10 months ago.
Can you securely connect with my device to solve my problem or must I call the phone company
Expert:  Russell H. replied 10 months ago.

I cannot securely connect with a faxing machine, period. It's not electronically possible.

Expert:  Russell H. replied 10 months ago.

I am looking at that previous question of yours here at

Customer: replied 10 months ago.
Expert:  Russell H. replied 10 months ago.

I see that Expert Dustin instructed you to set DRPD recognition on the Samsung device.

If you did so, then the phone co. may be at fault. They should be called, to make sure the DRPD pattern you set up on the Samsung for its fax part to 'answer to' when it 'hears it' on the line, is a match to what the phone co. has set up for your 'fax number' to ring with.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Will I be charged from Justanswer for your response today?
Customer: replied 10 months ago.
I willcall the phone company now, if I still need help can I call back again
Expert:  Russell H. replied 10 months ago.

I don't think you'll be charged for this case, though I have no authority nor power over charges nor billing etc. (To be certain, address your inquiry about charges to *****@******.***.)

Good luck with the phone company and the fax. Thank you for consulting

It's OK to take up this case again later if you have further queries about this matter.

Customer: replied 10 months ago.
I resolved the issue now
Customer: replied 10 months ago.
Thank you
Expert:  Russell H. replied 10 months ago.

I'm glad to hear it.

Thank you for asking your question here at JustAnswer.

Please feel welcome to return at any time, and as needed, to ask another question, in any one of our numerous categories.

Related Printers Questions