Hello, I'm Wes, and I'll be assisting you today.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.
To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.
Then plug the printer power back in try to print.
if the noise continues and the error code continues as well, then the issue is a hardware issue.
The noise would be a broken gear that causes the error. This would mean that the part would need to be replaced and much more cost effective to purchase a new printer.
Let me know if you need additional help so I can assist further.
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