Hello, I'm Wes, and I'll be assisting you today.
The first thing to do is to uninstall the current Epson drivers so we can install the new drivers that I will provide for you.
Let me know when you are ready to get started.
Did you go to Programs and Features and click Uninstall Epson?
You will need to uninstall the software first, then install the new driver.
I can try and help you remotely if you like.
I can help via chat if you like and that cost is $33
Using secure remote assistance, it is an additional cost of $39
I understand. Let's continue to troubleshoot via chat.
Right click the Windows icon and choose Programs and Features
Then look for Epson in the list of software and click it.
Then click Uninstall
Uninstall each Epson app you see
Once you have uninstall all the Epson software from the list.
Download the new printer drivers and software using this link:
Do you have Windows 10?
Which version is your Operating System?
Ok. The software comes with Windows 10 already.
1. Unplug the printer from your computer for 30 seconds
2. Then plug the printer cable back into your computer
3. Wait for Windows to install the driver automatically (usually 30 seconds)
4. Then try to print to the printer
Does the printer show up when you open a program and Print from there.
Also, try to download this version of the software instead and install it:
Try to download and install this version of the software instead and install it:
What about downloading the new software using the link I gave you?
There seems to be some hardware malfunction with the printer.
It your printer still under warranty?
I will open the question so other experts can help.
do you still need help with this issue
does the new printer work with the computer ?