Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** you try to reset the printer ?
No, that is not the reset the process, as this is a hardware problem.Follow the steps below to reset the printer and let me know.
As far as I can see the image of the printer, there is a button like that named Stop at the right side of the printer control panel.
Just Hold down the "Resume" button (triangle in a circle) for 15 to 20 seconds and let me know, what happens.
You can check the image of the printer from the link below.
But, you should see the red triangle inside the circle ?
Just button is just below the "Stop"
When you open the printer cover, does the cartridges move to the center, automatically ?
Please follow the steps below to clean the purge unit and let me know, these steps should be easier than what you got.
No problem, you can get back to me, whenever you are free.