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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4822
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My brother HL-L2360DW shows "receiving data" but does not

Customer Question

My brother HL-L2360DW shows "receiving data" but does not print anything. I am using a MacBook Pro connected directly to the printer (USB). We have had the printer for months and it just stopped working.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I told you Brother HL-L2360DW and it is about one year old.
JA: What troubleshooting have you tried?
Customer: Disconnecting and repowering. Reloading new drivers to my computer.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Shefin replied 4 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!