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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon mg5320 printer is saying error U141 "appropriate

Customer Question

Hi my Canon mg5320 printer is saying error U141 "appropriate ink tank not installed." But I just replaced the ink with a new and correct type of ink cartridge and the light is still red in front of it despite having clicked it properly in place
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not. And was printing well until just recently had this error
JA: Is there anything else important you think the Printer Technician should know?
Customer: It is probably 4 years old
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Printers
Customer: replied 6 months ago.
Hello?
Customer: replied 6 months ago.
Are you back with the technician?
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Appropriate ink tank is not installed. Install the appropriate ink tank U141

Appropriate ink tank is not installed.

Printing cannot be executed because the ink tank is not compatible with this machine.

Install the appropriate ink tank.

If you want to cancel printing, press the machine's Stop button.

Expert:  Michelle replied 6 months ago.

Unplug the printer USB cable from the back of the printer, but leave the printer turned on

Open the cover of the printer and remove the cartridges

Close the cover and wait for the Insert Ink Cartridges message to display

Disconnect the power cable from the back of the printer and wait for three minutes.

Reconnect the power cord. If the printer does not automatically turn on, press the Power button

Open the cover and reinsert the ink cartridges

Close the cover. If prompted, print a calibration page.

Reconnect the USB cable, and try to print a print job from the computer.

let me know how it goes.

Customer: replied 6 months ago.
It's a wireless printer there is no USB
Customer: replied 6 months ago.
Ok I took out the cartridges and closed the lid it is now saying "U043 the following ink tank cannot be recognized" but there is no ink in the cartridges
Customer: replied 6 months ago.
I'll go ahead and unplug the printer for 3min like you said and see if that helps
Expert:  Michelle replied 6 months ago.

not a problem if its not on usb you may follow the other steps as given.

Customer: replied 6 months ago.
Ok I turned it back on, reloaded the cartridges and the large black one is still red when I load it
Customer: replied 6 months ago.
I'm still getting an error message U141
Customer: replied 6 months ago.
Can we continue this in the morning by chance? It's 1133 and my 96yo granddad (it's his printer) is sleepy
Customer: replied 6 months ago.
I won't be able to trouble shoot when I leave his room until the morning
Expert:  Michelle replied 6 months ago.

Not a problem we can continue tomorrow.

Customer: replied 6 months ago.
Ok thank you. I'll just reopen this app then yeah?
Expert:  Michelle replied 6 months ago.

Good night.

Customer: replied 6 months ago.
Hi, are you there to trouble shoot the printer again?
Expert:  Michelle replied 5 months ago.

let me know what time you could be available online i can troubleshoot the printer.