Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
What Operating System are you using Sir or Madam?
Windows 10, 8.1, 7 ME, 2000 or XP?
OK. There are three known steps to try. Here they are:
Method 1: Run Internet connection troubleshooter.
a. Press Windows + W key on the keyboard.
b. Type troubleshooting in the search tab and press Enter.
c. Click View all on the left panel.
d. Click Internet Connection, a new window will popup.
e. Follow the on-screen instructions.
Method 2: Try to download the drivers in safe mode with Networking and install them in normal mode.
Refer the section safe mode with networking in the link to start the computer in safe mode with networking.
Note: Please restart the computer to start in normal mode.
Method 3: Temporarily disable anti-virus and check if this helps.
a. Press Windows + X, click Control Panel.
b. Click System and Security.
c. Right, click on Anti-virus system.
d. Click Disable.
I would say to try Number #, 3 first Sir or Madam.
Yup, you see my above reply..