Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Denise.
When you replaced the black cartridge, did you use a genuine/oem epson cartridge, or a generic/refilled one?
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Great, I'd be happy to help, but this is a conversation and I need to talk back and forth with you. Can you please provide the details I requested on the 10th?