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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9270
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have a Canon MG 5520 printer which has been working well

Customer Question

I have a Canon MG 5520 printer which has been working well with my MacBook Pro. However, I have just changed modems and all my devices are working well except the printer with apparently, is not connected now. How can I get the MacBook Pro to talk to the printerwirelssly?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it hasnt. About 3 years
JA: What troubleshooting have you tried?
Customer: restarted the computer and restarted the printer
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I presume the printer was configured to print through a wireless connection.

If so, the change of modem involves a change of parameters that causes the former install of the driver to become invalid in some ways, disconnecting it or making it incapable in the new situation.

The simplest and easiest way to cure this is, to uninstall the printer from the printer's list (select it there and use the - button to remove it) then restart the computer, then install the printer anew. The parameters will now be valid for the current network situation, and the printer will work again.

If you need information as to the details of the uninstall-restart-reinstall I have just outlined, just Reply letting me know.

(If this answers your question, please rate my answer. Thanks.)

Customer: replied 4 months ago.
Ok. I'll try that. Thanks.
Expert:  Russell H. replied 4 months ago.


(If you are done with this case, or if the process I outlined cures the problem, please rate my answer. Thanks, ***** ***** luck.)

Customer: replied 4 months ago.
Hi Russell, Sorry it took so long to get back to you. I did as you said but when I tried to add the printer the MacBook Pro wouldnt respond.
Expert:  Russell H. replied 4 months ago.

OK, you need to download the printer's driver again.

Go to the apple menu first (multicolored icon), then to About This MAC, and let me know what the 10.X version number listed there is.

Customer: replied 4 months ago.
Expert:  Russell H. replied 4 months ago.

Thanks for the info.

Go to

go to the Drivers And Downloads section,

and make sure that the

OS X El Capitan 10.11

is selected for Operating System.

Then SELECT, and then download, the

MG5200 Series CUPS Printer Driver

which is third in the list of drivers that will appear.

Install that... and your printer ought to work.

Customer: replied 4 months ago.
Russell, I installed the printer driver as you suggested but still have the same problem taht I had when I started i.e. the Systems Preferences "Add a Printer" will not accept "Canon" or any model name , such as MG5520
Expert:  Russell H. replied 4 months ago.

Did you download the CUPS driver?

Or did you also run it? that is necessary.

Customer: replied 4 months ago.
I was messing around with the printer's settings at one point. Could I have thrown a wrench into it when I did that? Should we make sure that those settings are OK?
Yes I downloaded and installed the CUPS driver as you requested.
Expert:  Russell H. replied 4 months ago.

If the System Preferences won't Add A Printer, try it from the Printers list. (Unless that's where you tried it before, of course.)

Customer: replied 4 months ago.
Where do I find the Printers List?
Expert:  Russell H. replied 4 months ago.

Printers And Faxes, usually, within System Preferences, I think. (I'm not quite sure about version 10.11, but that's the usual place.)

Customer: replied 4 months ago.
No. The only item on Printers and Scanners is "Add a Printer"
Expert:  Russell H. replied 4 months ago.

Try that. "Add a Printer". See what it says. Let me know.

Customer: replied 4 months ago.
That's the wont accept a name of a orinter.
Expert:  Russell H. replied 4 months ago.

Does it present nothing but an empty space?

If so, this puzzles me. Something in the printer system has failed. You can try a restart of the computer, but it may be that you need the advice of a more Apple-expert Expert than I am. I may Opt Out of this case.

Customer: replied 4 months ago.
if I knew how to take a screen shot I could send it to you, couldn't I?
Customer: replied 4 months ago.
I restarted the computer again but got the same result.
I'll have supper and then contact Apple. Thanks for all your efforts.
Expert:  Russell H. replied 4 months ago.

Yes, a screen shot might help the case.

You're welcome - I have Opted Out to open the case to other Experts.

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