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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print, the display prints out "The size of the

Customer Question

When I try to print, the display prints out "The size of the paper is different from the print settings". My Canon Pixma printer is MG7720. Under the STOP signal is a bright 0range triangle which lights up and it stops the printing.
Submitted: 9 months ago.
Category: Printers
Expert:  Sowrav D. replied 9 months ago.

Can you tell me which windows version do you use ?

Customer: replied 9 months ago.
I have an Apple Macintosh and don't use Windows.
Customer: replied 9 months ago.
I don't want to pay $39.99!
Expert:  Sowrav D. replied 9 months ago.

That is for the additional service, there is no need to pay that just ignore that option. Do you get the error message about the paper size on the printer or computer ?

Customer: replied 9 months ago.
The Printer.
Expert:  Sowrav D. replied 9 months ago.

OK, first check the paper type and size from the computer, if it is correct or not, as the problem you are facing is caused due to wrong paper settings.

Customer: replied 9 months ago.
My paper is 8-1/2 x 11 Bond type. That is what I checked on the printer display.
Expert:  Sowrav D. replied 9 months ago.

No, not on the printer display, check the settings on the computer, as you are printing from the computer and let me know.

Customer: replied 9 months ago.
Please cancel inquiry.
Expert:  Sowrav D. replied 9 months ago.

Did you solved the problem ?

Customer: replied 9 months ago.
my son solved my problem.
Customer: replied 9 months ago.
The settings were on my printer display, not on my computer.
Expert:  Sowrav D. replied 9 months ago.

OK