Can you tell me which windows version do you use ?
That is for the additional service, there is no need to pay that just ignore that option. Do you get the error message about the paper size on the printer or computer ?
OK, first check the paper type and size from the computer, if it is correct or not, as the problem you are facing is caused due to wrong paper settings.
No, not on the printer display, check the settings on the computer, as you are printing from the computer and let me know.
Did you solved the problem ?