Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
when was is working fine earlier?
was there any update or changes made?
yes i am online and ready to help.
let me know the operating system on the computer.
press the Apple menu and Choose System PreferencesChoose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.
in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.
if you find any problem following the steps let me know.
Dont remove the printer driver.
Click on the link given below and download the scanner driver and install it.
Please download the scanner driver and install it and not the printer driver.
let me know how it goes.
i will open the question to other experts for there views.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you still need help with this?If so, can you tell me what happens when you try to copy?Any error messages, or does it go through the motions but outputs a blank page?Is it the same for both black and color copy modes?