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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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My under a year old canon 922 printer has stop printing it

Customer Question

Hi my under a year old canon 922 printer has stop printing it says support code 1851
Submitted: 7 months ago.
Category: Printers
Expert:  WesPCDr replied 7 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 7 months ago.

When this error appears, it means the inner cover (the cover of the disc tray) is open.

Try to open and close the tray.

Customer: replied 7 months ago.
It's says printer error has occurred support code 6000
Expert:  WesPCDr replied 7 months ago.

That is a bit more serious error code.

Let's try to reset the error.

Turn off the printer, and unplug the power cord of the printer from the power supply.

Plug the printer back in and turn the printer back on.

Let me know if the error still displays.

Customer: replied 7 months ago.
it's still the same situation
Expert:  WesPCDr replied 7 months ago.

Unfortunately, Error 6000 that means that there is an internal hardware error that cannot be reset.

Since the printer is still under warranty, you will need to contact Canon Warranty for a replacement printer.

Here is the link for the Canon Warranty.

https://www.usa.canon.com/internet/portal/us/home/support/contact-support/

Expert:  WesPCDr replied 7 months ago.

Let me know if you need additional help so I can assist further.

Also, please rate my answer below so I can get credit for my work.

Thank you.

Expert:  WesPCDr replied 7 months ago.

Thank you for using our site.