Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** problem you are facing is caused due to a defective or severely clogged printhead. The purge tube has nothing to do with it. Do you have tried to flush the printhead already ?
Please wait, I will post the steps shortly.
Thanks for waiting. Please follow the steps below to remove the printhead then, open this LINK and follow the steps to flush the printhead. After that check the result, if there is no improvement then unfortunately, the printhead is defective and you have to replace the printhead. Let me know, if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.
Thanks for the detailed reply. Can you try to check the ink level from your PC and let me know if you can see the correct ink level for the particular cartridge or not ?