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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cant fax from my canon mx410 't know if it is set right,

Customer Question

I cant fax from my canon mx410 don't know if it is set right, grand children might have touched buttons I use a Verizon landline
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to RECEIVE faxes?

Customer: replied 11 months ago.
dedicated voice line landline from Verizon, the line works well just fax no dsl I think my options are mess up
Customer: replied 11 months ago.
on my printer I was gonna reset printer to original options if I could
Customer: replied 11 months ago.
are you there
Expert:  Nathan replied 11 months ago.

Yes, I am here, please reply only once and give me an opportunity to respond. When you send multiple messages you get pushed down the queue and that delays the process further.

I need to know if you are trying (or able) to either send or receive at this point.

No option or setting would prevent you from sending a fax.

Some options would impact receiving, so I need to know what you can do at this point.

Customer: replied 11 months ago.
can't send a fax , I dialed the number and it sends back tone but fax does not connect to same number
Customer: replied 11 months ago.
I am thinking options on fax are messed up
Expert:  Nathan replied 11 months ago.

First, can you please check the connections - make sure the cord from the wall phone jack is plugged to the #1 line port on the back of the canon

Customer: replied 11 months ago.
that's been checked
Customer: replied 11 months ago.
its the settings I think
Expert:  Nathan replied 11 months ago.

That is not possible.

There is no setting that would prevent you from being able to SEND.

There are settings that could interfere with receiving, which is why I keep asking you to test that.

Until you do so, it is not possible to isolate the cause of the issue.

Expert:  Nathan replied 11 months ago.

Were you able to further test receiving?

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