Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Let's remove the paper that is the printer. If you have fresh paper that has been in a package let's try using that. Make sure that it is stacked neatly with all edges even before placing it in to the tray. The mechanism that pulls the paper up into the tray is quite sensitive. If the paper is bent or curled at the edges it may think there isn't any in there. Humidity is one possible cause of this.
Please give that a try and let me know how itworks for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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