Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please look at the top of the printer display screen, it should have an indication there with a specific error code/message, such as b200, 5c00, etc.
To your fee question, yes there is a cost for this, it is a paid support service.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.