I am the person that will be helping you today.
The error that you mentioned occurs if you put the disc in upside down. Please, put the disc in the tray with the print side up and try again. Did that help at all?
I will be standing by, looking forward to your response.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello, my name is ***** ***** I will assist you with this issue. I am including a link which describes how to set up a Canon printer to print CD/DVD's. You may have already done the things listed here, but just want to make sure that this doesn't solve you problem. If it does, Great! If it doesn't, just let me know and I will continue to help until we get it solved. Here is the link:
Here is another tip by a Canon user and how they solved their problem. Check it out and see what you think:
Make sure the inner door is closed (don't insert disc tray before attempting to print).
Then click on print to disc (with whatever program you happen to be using).
Now it will tell you to open the inner door and insert the disc tray.
On mine, I had to insert the tray all the way in (inserting to match the arrows didn't work).
The printer then aligned the tray the way it wanted and printed the disc.
Hi! My name is***** to hear about your frustrations. Printers can be so tricky! I would be happy to assist you. If you'd prefer a refund, you can request a refund of your deposit here: http://ww2.justanswer.com/help/how-can-i-request-refund-0
(I'd offer to help with the refund, but experts like myself on this site are independent contractors and don't process any payments, that does directly through the JustAnswer company.)
Hi, just wanted to check in with you. Do you still want to get help on your issue? Please respond here and I'll be glad to help you.