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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have just moved my Canon MP495 Printer and it doesn't print

Customer Question

Have just moved my Canon MP495 Printer and it doesn't print anymore.
It says Printer not connected and the A4 Plain Paper light is on.
Looking forward to hearing back from you.
Regards
Kandy
Submitted: 6 months ago.
Category: Printers
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer

how is the printer connected to computer

usb cable or wifi

Customer: replied 6 months ago.
USB cable it does have wifi
Expert:  Michelle replied 6 months ago.

let me know you want the printer to be on usb or wireless?

If you want it to be on wireless then your computer must be wifi too.

Customer: replied 6 months ago.
Please disconnect I dont want to proceed thanks
Expert:  Michelle replied 6 months ago.

I can opt out if you want however may i know why you do not want to proceed?

Customer: replied 6 months ago.
Because I dont want to proceed
Expert:  Michelle replied 6 months ago.

alright not a problem.