Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer
how is the printer connected to computer
usb cable or wifi
let me know you want the printer to be on usb or wireless?
If you want it to be on wireless then your computer must be wifi too.
I can opt out if you want however may i know why you do not want to proceed?
alright not a problem.