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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Our HP pro x476dw is frozen I have turned it off and on from

Customer Question

our HP pro x476dw is frozen I have turned it off and on from the power source but it will not reset
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 3-4 yrs
JA: Tell me a bit more about what's going on so he can help you best.
Customer: it was in the middle of faxing
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me, what is exactly happening at present, like it is still frozen or it is not powering up at all ?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
This is a repetitive question....

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