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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1505
Experience:  Over 5 years as a computer and printer repair technician
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My printer says unable to print AF. What does this mean?

Customer Question

My printer says unable to print AF. What does this mean?
Submitted: 10 months ago.
Category: Printers
Expert:  WesPCDr replied 10 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 10 months ago.

The error means there is a paper jam or a hardware malfunction.

Expert:  WesPCDr replied 10 months ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 10 months ago.

Let me know if you need additional help so I can assist further.

Also, please rate my answer below so I can get credit for my work.

Thank you.

Expert:  WesPCDr replied 10 months ago.

Did you need additional support?