How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have an HP 3600 toner printer that recently ran out of

Customer Question

I have an HP 3600 toner printer that recently ran out of yellow toner.. Purchased a new yellow replacement and replaced empty one. Message comes 10.92 "cartridges not engaging" Open and close front door. I do this and orange light goes out, message goes away. checking computer comes on then light and engaging message comes back on.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 year ago.

This issue is usually caused over time due to wear and tear of the printer.

Expert:  WesPCDr replied 1 year ago.

There are a few issues that could be causing this.

Click on the following link to see which areas to check for your printer:

https://www.youtube.com/watch?v=t0AukBIhMWQ

Expert:  WesPCDr replied 1 year ago.

Did you need additional support?