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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have just upgraded computer to windows 10 and downloaded

Customer Question

I have just upgraded computer to windows 10 and downloaded brother drivers for printer but can't convert my invoice file to a PDF and computer says Printer not activated, error code 20
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

please open devices and printers

right click on the printer icon and set printer as default

once done try to convert the invoice file again

please ensure that the printer selected is brother mfc

let me know how it goes and i will suggest further

Customer: replied 4 months ago.
It is, but seems to be showing 3 options for the same printer with only 1 of them being ticked. I made sure I uninstalled any other brother hardware before re installing the new driver
Expert:  Michelle replied 4 months ago.

Remove all one by one and then restart the computer. Reinstall a new copy after you reboot after the removal of the old drivers.

Expert:  Michelle replied 4 months ago.

Let me know if you need secure remote assistance?

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