Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
If youd like William, I can connect to your windows 10 desktop first, and make sure the printer is setup and beings hared correctly.
Then, I can connect to your laptop next, add your printer and make sure its working correctly on the laptop too.. We can accomplish this via a secure remote session, would you like to try that?
Or would you prefer to have me try and guide you through this process via written communication instead?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.