I'm sorry about the issue. Does this issue occur when printing anything? Or does it only occur when printing a particular item, such as a document, a web page, an email message, etc.?
Are you currently able to make a copy from the printer's glass fine (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,