I'm sorry about the issue. What's the model of your modem / router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Are you currently able to make a copy from the printer's glass fine (not printing from the computer)?
Can you disconnect the power cords from both the printer and the modem / router device(s) for a few minutes, then re-connect, then wait a bit and check?
- If needed, can you go to the wireless setup / option on the printer's screen?
Please reply at the box below. Thank you,