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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35198
Experience:  Troubleshoot printers, scanners, etc.
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Hp psc 1200 wont print with windows 10 : hp psc 1200 all in

Customer Question

hp psc 1200 wont print with windows 10
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: hp psc 1200 all in one running windows 10
JA: Tell me a bit more about what's going on so he can help you best.
Customer: keep getting a message saying that printer is off line
JA: Is there anything else the Computer Technician should be aware of?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Was this printer working fine previously on your computer?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB printer cable?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 5 months ago.

Please try the following:

  1. Disconnect the printer's USB cable from the computer for now.
  2. Right-click on the Start button (which is the windows logo icon at the bottom left of the computer's screen), then click on Control Panel.
    ; (Or press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window will open.)
  3. Then open Hardware and Sound / Devices and Printers.
  4. Then there, right-click on the HP printer and click on option Remove device and confirm Yes. Make sure there is not any HP item showing there for now.
  5. Make sure printer is powered on.
  6. Re-connect USB printer cable securely to both printer and computer.
  7. Wait a bit, and the printer should automatically be reinstalled.
  8. See if you can print something now.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,