Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you see any of the ink drop lights on the display panel of the printer flashing?
I understand what you want to do, I just needed a bit more detail for clarification.
You've already paid the full agreed upon fee to the site. This is not a canon support site, but you likely ended up here by searching for canon support instead of typing it into the address bar. In either case, your printer is far past the warranty period and they would not help you anyway.
On the top of the printer, next to the lights for the ink tanks, press and hold that button for about 5 seconds, and the carriage should move into position and allow the cartridges to release.
Do you need more help with this?