Hi there and welcome Patricia
Can you tell me please the make and model of the printer?
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I am still here
Let me know the results please.
Are you on a windows or mac computer?
And which version is this?