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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon PIXMA MX870 is giving a message that an issue has

Customer Question

Canon PIXMA MX870 is giving a message that an issue has developed. Suggest unplugging power cord, and contact the service center.
What do you suggest? Printer was working fine up until the alarm light came on and the message was generated.
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Hi there and welcome

When you unplugged it, how long did you leave it unplugged?

Customer: replied 6 months ago.
From several minutes to overnight. Made no difference.
Expert:  Richard replied 6 months ago.

Thanks

Can you open it and remove the ink, when you do this, leaving no ink in it, does the alarm light go off?